CITIZEN CHARTER
Kumarapuram Grama Panchayat – Citizen Charter
Introduction
Kumarapuram Grama Panchayat is committed to providing transparent, timely, and people-friendly public services. This Citizen Charter outlines the services available to the public, the procedures for obtaining them, the prescribed time limits, and the rights and responsibilities of citizens.
Our Mission
To ensure public welfare and social justice by delivering sustainable development through effective and responsive local governance.
Our Vision
To become a model Grama Panchayat founded on transparency, public participation, and administrative efficiency.
Citizens' Rights
- Right to receive services within the prescribed time.
- Right to know the procedures and applicable fees for public services.
- Right to fair and impartial consideration of applications.
- Right to submit complaints and receive timely redressal.
- Right to obtain information under the Right to Information Act.
Major Services
- Birth Registration and Issue of Birth Certificates
- Death Registration and Issue of Death Certificates
- Marriage Registration
- Building Permit Approval
- Issue and Renewal of Trade Licences
- Collection of Property Tax
- Implementation of Welfare Schemes
- Drinking Water, Sanitation, and Public Works Services
- Issue of Various Certificates
Service Delivery Time Limits
| Service | Time Limit |
|---|---|
| Birth/Death Certificate | 3–7 Working Days |
| Marriage Registration | 7–15 Working Days |
| Trade Licence | 7–15 Working Days |
| Building Permit | 15–30 Working Days |
| Public Grievance Redressal | 7–15 Working Days |
Responsibilities of Citizens
- Submit accurate information and required documents.
- Pay taxes and fees within the prescribed time.
- Protect public property.
- Maintain cleanliness and support environmental conservation.
- Comply with applicable laws and regulations.
Grievance Redressal Mechanism
Complaints relating to Panchayat services may be submitted in person, in writing, or by email. Every complaint will be duly registered, and the Panchayat is committed to resolving it within the prescribed time frame.
Contact Information
Kumarapuram Grama Panchayat
Phone: +91 479 241 2776
Email: Kumarapuramgp@gmail.com
Office Hours: 10:00 AM to 5:00 PM
Address: Kumarapuram Grama Panchayat Office
Our Commitment
"Kumarapuram Grama Panchayat is committed to delivering quality public services in a transparent, accountable, and timely manner for the benefit of all citizens."
